Contact Us

 To Answer your questions-

How long till I receive my item?

All orders shipping within the US will typically arrive anywhere from one to three weeks. It can take as little as three days for delivery depending on the efficiency of your local postal service.

International shipping times vary from 2-4 weeks. ( We only accept International orders from Canada and United Kingdom. If you would like to purchase a knife from us but are in a different country. Please email us at contactsoldierunlimited@gmail.com )

International tracking numbers will only be updated once it has arrived to your country.

If items are out of stock you will be notified by email.

I live in a different country and I'm not sure if the knife/item is legal or not can I still order the knife/item?

Yes you may still order the knife/item, but we are not responsible for customs holding your package, or if you were to get in trouble for having possession of the knife/item. You are at your own risk.

What if customs holds my knife/item and I end up not receiving it ?

Again we are not responsible. The customer is responsible for knowing their country/state/province laws. If you reach out to us we'd be happy to give you your tracking information. If the item ends up not reaching you, we are not liable to refund your order or re-attempt to ship it. Though most of the time if you reach out to us we are likely to refund because of customer satisfaction!

What if my knife/item breaks? 

If your knife/item breaks please email us and we'd be happy to assist you. If it proves to be defective within 30 days we will refund your order. We have a no refund/return policy after 30 days.

What is my tracking number ?

Please allow up to 3 days before asking for tracking information. Once the item has shipped you should receive an email that lets you know your tracking number. Before contacting us, please look in all areas such as spam email, and promotional emails. Sometimes it gets misplaced depending on who your email provider is. If you can not find your tracking number, please contact us with your specific order number so that we can find your tracking number and give it to you as soon as possible!

IF YOU WOULD LIKE YOUR TRACKING NUMBER PLEASE TELL US YOUR ORDER NUMBER OR ELSE WE WILL BE UNABLE TO FIND YOUR TRACKING INFORMATION

 

Please message us via email if you have any more questions. But please do not message us simple questions that are already answered above.

Response times may vary (1-7 business days)

 

Our business hours -

Mon-Fri 8:30am-5:00pm

 Please be patient.